Healthcare rewired: inside Andor Health’s AI revolution

The birth of ThinkAndor

Toleti’s vision for Andor Health began in late 2018 and early 2019, when most people still considered AI in healthcare a distant concept. He imagined AI not just as a backend tool, but as a visible, conversational agent involved in the care journey from the very beginning.

“Today we are on a video call,” he explained. “My vision was to actually have an AI agent start this conversation between you and I. If I’m the physician and you’re the patient, I would be able to bring up your clinical content right onto the screen, and while I’m talking, the AI agents are transcribing our dialogue. Through the camera, I can observe your vitals and other types of observations,” he added.

And these AI agents do more than assist during virtual visits. “Once you transition into a hospital,” he explained, “I can have a camera in the room that sees the room is empty, but it’s not marked as such in the electronic medical record. The agent can notify someone to update the status and increase capacity.”

AI that works with clinicians

Toleti is quick to stress that AI at Andor Health is an adjunct to clinicians, not a replacement for them. “It’s helping clinicians make better decisions,” he said. “We can automate tasks like checking if a patient needs a blanket, or notifying the right team when a patient is feeling cold. That frees up nurses to work at their license level.”

This approach yields tangible results. “We’ve taken three and a half hours of nursing time per shift and given it back to clinicians,” Toleti shared. “We have reduced 180 keystrokes per nurse. We’ve increased capacity 1.5 times and reduced 65% of unnecessary emergency room visits.”

Those aren’t theoretical claims either—Toleti insists on real-world validation. “We don’t publish our own ROI studies. Our clients publish peer-reviewed journal articles based on the value they’ve seen.”

Patient monitoring

When discussing remote patient monitoring, Toleti sees it not as a product, but as a continuum of care. 

While many health systems focus on sending devices home, Andor’s platform considers every phase of the patient journey (i.e., from clinic to hospital to home) and adapts accordingly.

“If you get a completely different experience at home than what you had in the clinic, remote patient monitoring won’t scale,” he explained. “Monitoring doesn’t just mean devices. It could be observing you inside the hospital, prompting you to follow a care plan, or even just helping you access care in the first place.”

He added, “We’re now monitoring tens of thousands of patients daily across many health systems. And yes, wearable tech is part of it, but what matters most is the AI layer that interprets the data and orchestrates the right response.”

Responsible AI is non-negotiable

With AI playing such an active role in care delivery, responsibility and privacy are top priorities for Toleti and his team. “For us, AI should first demonstrate true value,” he said. 

“Is it saving time? Is it reducing false positives? We watermark every capability and make sure it’s safe, effective, and meaningful,” he added.

He emphasized patient empowerment: “It’s your data. You decide what the physician or even your family members can see. Our AI doesn’t send data to the internet or use it for external learning. Everything is siloed and secure.”

Toleti also noted the growing presence of AI governance within healthcare systems. “Some health systems now have a Chief AI Officer. We’re seeing AI committees forming. The industry is becoming much more prepared to adopt this responsibly.”

Real results, real people

Beyond technical achievements, Toleti shared stories that highlight the human impact of Andor’s work.

“We worked with a large data set of prostate cancer patients undergoing robotic surgery,” he said. “Our AI predicted days to continence and potency, and by engaging patients pre- and post-surgery, we significantly reduced those recovery times. That’s published in a peer-reviewed journal.”

In another case, the AI agents helped identify and support patients with mental health challenges. “We’ve saved lives through suicide prevention, just by following up and engaging patients post-discharge,” he told us.

There’s also 26 to 38% higher patient satisfaction when these agents are part of the experience. Because you feel like there’s always someone there—even if it’s AI,” he added.

Global ambition, local impact

Andor Health’s reach is already international, with deployments in the UK, Canada, and the Middle East. But for Toleti, this is only the beginning.

“We really want to build something global and big,” he said. “We’re focused, checked-in—no pun intended—to solving problems of access and collaboration at scale.”

He sees ThinkAndor as a platform, not just a tool. “Our clients can start with remote monitoring, then expand into virtual nursing, tele-ICU, or even digital front doors for clinics. It’s one pane of glass for all virtual care.”

AI in healthcare

When asked what the most game-changing use of AI in healthcare will be over the next 5 to 10 years, Toleti didn’t hesitate.

“AI is already being used in drug discovery and precision medicine,” he said. “But I’m personally most excited about operational efficiencies. Reducing the burden on clinicians and allowing them to practice at the top of their license will have enormous impact.”

He also told us that, “If we can make their jobs easier and increase their capacity, we’re changing the way care is delivered. That’s where I see the biggest opportunity.”

The guiding thread

Across all four of his companies, Toleti has been driven by two core principles: improving access to care and enhancing collaboration among care teams.

“My first company helped hospitals go online. The second introduced online bill pay in healthcare. The third was the first patient engagement platform using population health. And now with Andor Health, we’re making collaboration smarter with AI agents.”

As he put it: “If you make access to care easier, you gain throughput and efficiency. And if you help clinicians collaborate virtually with the right context, you improve outcomes.”

Raj Toleti isn’t interested in theoretical AI or futuristic buzzwords. He’s building systems that are already improving care, saving time, and delivering outcomes.

“This company is the most gratifying of all. We’re solving real problems—and doing it at scale,” he concluded.